VoiceXML is the industry's open, standards-based development language for voice-driven solutions. It is endorsed by the W3C, the same organization that defines other key standards such as HTML. A growing number of carriers and corporations around the world use VoiceXML for customer care and enhanced service applications.

A VoiceXML platform is the foundation for developing and operating speech applications. It executes the commands and logic specified by applications written in VoiceXML, provides the speech processing capabilities (e.g., speech recognition, text-to-speech, and voice authentication), supports system management and administration capabilities, and enables application creation. And because VoiceXML is based on Web architectures and standards, your business can leverage its investments and expertise in Web infrastructure while eliminating the high costs associated with systems built on closed, proprietary technologies.

The integration of VoiceXML into your voice platform offers the following benefits:

• Leverage your enterprise and Web investments for voice applications by adding a voice-based system that uses the same data and business logic
• Increase capacity easily and significantly, at minimal cost
• Provide a non-proprietary voice system
• Separate infrastructure from the application
• Flexibility to choose the deployment option that works best for your needs
• Have further flexibility to maintain the application yourself
• Leverage Web resources to create and maintain voice applications since VoiceXML is an extensible markup language

Find out more about how you can leverage VoiceXML in your organization by contacting us.