BCE Elix Academy is at your service to offer Agent and Management Training Workshops that can help you develop the practical skills you need to maximize performance, strengthen customer relationships, and increase sales. BCE Elix Academy offers a wide range of training services that can be adapted to your particular needs.

Investing in training and development, from agents to management, will result in new business opportunities and increased customer and employee loyalty, making your contact centre your company's competitive advantage.

Drawing on our in-depth knowledge of contact centre operations, the BCE Elix Contact Centre Solutions team has been successful in developing and delivering agent and management training workshops that give you and your employees the practical skills you need to maximize performance.

Management Training
Our workshops will develop the skills you need to operate a cost-effective, productive, and profitable contact centre by learning and applying effective contact centre operations management techniques and methodologies.

Agent Training
Designed for new contact centre agents or as a refresher for your existing ones, our workshops will develop your inbound and outbound agents' communication, customer service, and sales skills, thus increasing their overall effectiveness and efficiency.

Product End-User Training

BCE Elix understands the importance of end-user training for a successful contact center implementation. We can tailor specific end-user training to help you best leverage the solutions implemented in your contact center.

Course Structure and Delivery

Certified trainers facilitate BCE Elix Contact Centre Solutions' highly interactive agent and management training workshops. Our courses are designed to combine leader training with individual and group exercises and role-playing, complemented by informative discussions.

Participants have the opportunity to practice their newly acquired skills by applying them to their own simulated job environments through experientially based exercises, enhancing the transfer of learned skills to-on-the job performance.

For your convenience, our agent and management training workshops can be conducted with a group of employees at your business location or you can attend any of our public training sessions. BCE Elix Contact Centre Solutions can also customize our workshops to address the specific training needs of your organization.

Registering for Training

To register for a training class, simply contact us at +1.866.348.5502, or send us an email at infotraining@bceelix.com.