By being 100% focused on contact center solutions, BCE Elix has, over the years, developed a depth of knowledge and expertise that few organizations or individuals in the contact center industry can match. In the contact center field, BCE Elix has the largest professional services team in North America. This enables BCE Elix to extend our expertise to our clients in the following areas:

Consulting Services
Integration Services
Training Services
Customer Service
Remote Monitoring Services

BCE Elix takes great pride in the quality of the professional services it offers. BCE Elix’s customers benefit from:

• A team of experts ready to quickly identify solutions addressing business, people, process, technology and financial issues
• A system integration methodology that facilitates implementation of contact center solutions which include telephony, IVR applications, CTI inbound/outbound components, speech recognition systems, and Web-based customer contact systems
• The BCE Elix Academy trainers, who offer a complete range of contact center training programs
• A complete package of customer service options adapted to the customer operations and support requirements
• Remote monitoring of hardware, software, and applications to offer first-level support and the confidence and ease of mind that come from knowing that your entire contact center is monitored and tested 24/7

BCE Elix has the largest professional services team in the contact center field. The team members are some of the most talented people in the industry. Their commitment to customer service is reflected in their dedication and strong desire to help each and every customer to the very best of their ability. They involve themselves in every step of the process, from the time a customer first starts to identify contact center opportunities through to the time the contact center solution is implemented as planned.

Through training and change management BCE Elix’s experts also make sure that the actual users of the new technologies are comfortable with, and know how to take full advantage of, these technologies.

For more information, please fill out the information request form.