At BCE Elix, we enter partnerships that enable us to offer our clients the most complete and comprehensive solutions on the market today. We choose our partners with care. BCE Elix regularly reevaluates partners using a thorough benchmarking process that considers financial stability, product functionality and reliability, product and market strategy, industry expertise, and collaborative culture. We do this to ensure that their offerings meet our high standards and can therefore satisfy our customers.

BCE Elix has an in-depth understanding of all facets of the contact center industry because it has performed hundreds of contact center implementations. We believe that this expertise, combined with that of our carefully selected partners, will help you find the market solution that best meets your set criteria and requirements.

The BCE Elix partners include:

Avaya enables businesses to achieve superior results by designing, building and managing their communications networks. Focused on enterprises small to large, Avaya is a world leader in secure and reliable IP telephony systems, communications software applications and full life-cycle services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to create value and enhance business performance.
www.avaya.com

CALABRIO, an intuitive, powerful, multilingual and universally tested workforce management solution. CALABRIO supports the four fundamental dimensions of the workforce management cycle: contact forecasts, schedules, intraday management and analysis/reporting. CALABRIO is presently use as a workforce optimization software in over 100 contact center around the world.

Easily integrated with skills-based multimedia contact routing technologies, CALABRIO offers managers powerful near-time monitoring of contact center, individual business lines and agent productivity.

Through intuitive web interfaces, agents can view their schedules, offer and trade shifts with other and bid on vacation days.
www.calabrio.com

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction, and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn.

Cisco was founded in 1984 by a small group of computer scientists from Stanford University.
www.cisco.com

ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England.

ice³ multi-channel contact center architecture (VoIP and TDM) helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance.

Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
www.computer-talk.com

ePlus is a leading provider of Enterprise Cost Management solutions to information technology, finance, procurement, operations, and supply chain professionals who want to reduce the costs of finding, purchasing, managing, and financing information technology goods and services. Our Enterprise Cost Management solutions provide sourcing, procurement, spend analytic, supplier management, document collaboration, asset management, professional services, and leasing to ePlus' 2000+ customers. Profitable since inception in 1990, the company is headquartered in Herndon, VA, and has more than 30 locations in the United States.
www.eplus.com

eStara is the world's leading provider of multi-channel communications solutions that increase online revenue by linking buyers and sellers. eStara's Click-to-Call service seamlessly transitions consumers, within the context of their online session, into immediate telephone or PC-based voice contact with their vendors of choice. The same patented core technology drives eStara’s Call Tracking, a flexible, scalable call tracking and monitoring service that supports pay-per-call and subscription revenue models with the largest inventory of local phone numbers in the industry.
www.estara.com

Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information.
www.genesyslab.com

IEX TotalView Workforce Management software improves agent scheduling, forecasting, planning and performance management processes in call center and multi-channel contact center environments. Offering innovative workforce management software, knowledgeable staff, and an unwavering commitment to customer service, IEX helps call centers achieve operational success.
www.iex.com

Mercom designs and manufactures advanced multimedia call recording servers and agent evaluation software to record transactions in commercial and government contact center markets. Founded in 1991, Mercom’s exclusive business focus is the design, development and marketing of the world’s most reliable recording and agent evaluation solutions. Mercom’s products are installed in over 6,000 of the world’s leading corporations and government agencies all over the globe.
www.mercom.com

Established more than a century ago, Nortel Corporation has a proud tradition of innovation and global leadership in shaping the evolution of communications. Nortel supplies its service provider and enterprise customers with communications technology and infrastructure to enable IP data, voice, and multimedia services spanning wireless networks, wireline networks, enterprise networks, and optical networks.
www.nortel.com

Founded in 1995, Novo Technologies is a Canadian leader in the development of digital voice recording solutions. It has secured an enviable footing in sectors that include contact centres, justice, public security, finance, insurance, and governments. Novo Technologies also provides management intelligence solutions that will help you to reach your objectives and optimize your company's performance. Our products are flexible, easy to use and secure. They meet all of your business requirements, whether your company is small or large. Our systems can be integrated to your existing infrastructure and were designed for companies running their business from various locations. The company’s technological approach is different in the way that its recording solutions are open and upgradeable, and incorporate the future needs of the customers in their structures. Novo Technologies is committed to the development of novel solutions capable of meeting the needs and challenges of a constantly evolving marketplace.
www.novo.ca

Nuance is the leading provider of speech solutions. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, or telling a navigation system their destination. Making each of those experiences productive and compelling is what Nuance is all about. To experience the power of the spoken word, visit www.nuance.com/speech.
Nuance is a proud partner of BCE Elix.

Upstream Works delivers advanced call center solutions through Call Management Automation. By combining a wide range of powerful applications on top of a robust platform, Upstream Works is able to provide seamless automation throughout your contact centre. Architected for maximum scalability, Upstream Works’ solutions meet the needs of both large and small call centers, guarantee fast deployment and rapid return on investment. Upstream Works provides the broadest range of functionality among application suites, enriched by powerful customizable reports. All products work as an integrated family of applications, developed to utilize the most advanced technology with built-in flexibility to adapt to changing business conditions.
For more information visit www.upstreamworks.com

Verint is a leading global provider of analytic software-based solutions for communications interception, networked video, and business intelligence. Verint solutions transform customer interactions into actionable intelligence — mission-critical insights for achieving strategic goals — and address critical aspects of business performance, from optimizing workforce quality to managing compliance, with robust analytics for developing more effective customer strategies. More than 1000 companies in 50 countries use Verint’s solutions to increase customer loyalty, improve operational efficiency, and fuel profitability.
www.verint.com

Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company’s Impact 360™ solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers – as well as the remote, branch and back offices of global organizations – the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty.
www.witness.com