The solution will include the Genesys contact center suite, Elix Softphone and Desktop Impresario and Elix reporting tool Presto

Montreal, Quebec, February 4th, 2004 — Elix, specialist in contact center solutions, today announced their agreement with Tampa Electric Co. to provide and implement a suite of contact center applications from Genesys Telecommunications Laboratories, Inc. To complement and enhance the Genesys suite, Elix will also implement its Presto reporting tool, and Impresario softphone and desktop application. As an accredited Genesys University, Elix will also provide the Genesys application training and custom–designed on-site courses as well as support and maintenance of licenses and applications. (more)

This is the fifth article in a series that seeks to guide outbound contact center managers in optimizing their soliciting activities. The series will tackle various contact center challenges, such as segmentation strategies, dialer productivity optimization, resource management, and tools. This article discusses the best practices for creating and using call scripts. (more)

The “Talk to Santa” Application: A New Way to Showcase VoiceXML

Montreal, Quebec, January 20th, 2004 – Elix, Nü Echo and CONCEPT S2i are proud to announce the results following the launch of their Santa voice application at www.talktosantaclaus.com. Launched December 8th, the web site received over 130,000 visits within 2 weeks, and more than 72,000 people had a chat with Santa. The follow up survey revealed that 96% of respondents were very satisfied or satisfied with their Santa interaction. Some parents wrote back stating that the speech application was so realistic that their children, especially the younger ones, really believed they were speaking with Santa. (more)

Elix in trade shows across North America

• On April 14th and 15th, come listen to Elix's presentation at the Contact – CDN Institute in Montréal, Québec, Canada.
• On April 20th and 21st, Elix will be giving a presentation at the Call Centre Canada in Toronto, Ontario, Canada.
• Elix will be presenting at Télécom 2004 in Montreal, Quebec, Canada to be held April 26th to the 28th, 2004
• We also look forward to meeting you at the Genesys' G-Force 2004. This year, this event will be held April 27 and 28 in New York, New York.

Elix Academy’s course schedule

Elix Academy has been a top Genesys partner and integrator since 1995. It is only natural for us to offer Genesys-certified training by experienced and talented Genesys trainers. Our training facilities are conveniently located in Montreal, Canada, for an affordable training experience just a short distance from the New York and Toronto areas.

• Genesys Framework Overview – February 23, and March 1, 2004
• Genesys Framework 6.5 Installation and Configuration – February 24–27, 2004
• Building Basic Routing Strategies 6.5 – March 2–5, 2004