Organizations have been wrestling with employee retention and turnover for years. While the largest portion of their financial outlay goes to people, it is often the most under-funded area of the business when it comes to proactive investment for the future.

Costs related to employee turnover are even more profound in the contact center environment, because there are generally larger pools of people and the process to attract and acquire employees tends to be done in a group format. It is in the contact center where a focused and deliberate approach to employee retention can gain significant return on investment in rather short order.

Find out how BCE Elix can help improve your contact center employee retention by emailing a contact center specialist: info@bceelix.com

The ability to have agents located outside the traditional call center has been something many managers have considered for some time now. However, both one-time equipment and ongoing network costs have made the financial investment required to enable remote agents cost prohibitive. In recent years, the increased performance of the Internet and advances in remote office technology have substantially reduced the cost factor.

Among the many challenges facing the call center business today, finding and keeping skilled employees is one of the greatest. Using remote agent solutions gives companies the ability to compete for reliable, skilled workers by offering flexible hours, part-time work, and the chance to avoid long commutes. It also increases the pool of workers.

Learn how remote agents can be a part of your contact center by contact one of our specialists - info@bceelix.com

BCE Elix Recognized by Cisco as a Unified Contact Center Enterprise Advanced Technology Provider

Events

Bookmark our events page for up-to-date information about webinars and events.

BCE Elix is pleased to invite you to attend the Click to Call - Bridging the Gap webinar, taking place online, Thursday November 16th at 1:00 p.m. EST. Learn how Click to Call can augment your customer engagement strategy by bridging the Web and your contact center to drive revenue and enhance the customer experience.

Missed the QM webinar hosted by BCE Elix and Verint entitled: Get More Bang for your QM Buck? This webinar discussed the techniques and technologies that can help you take your QM to the next level, going beyond agent performance to understand the factors impacting enterprise performance. Download a copy of the presentation here.

Outbound dialers are not for telemarketing companies only! They are a multipurpose tool that can help you better serve your customers. Avaya and BCE Elix hosted the Reach Out and Touch Your Customers webinar, where attendees learned how to increase profitability, build stronger customer relationships and increase productivity. View a copy of the presentation.

Erika Van Noort, our Director, Management Consulting was part of a panel discussion for “In Conversation With” on CHUM 1050. The topic discussed was: Why contact centers figure predominantly in the Ontario economy and what you can do to ensure your contact center is well positioned from a training and development perspective? The transcript is now available online.

Come visit our BCE Elix representatives at the following BCE Elix sponsored events across North America:

• Congrès de L’Industrie du Centre Contact Clientèle (CLICCC) – BCE Elix will be presenting two sessions at the upcoming CLICCC event to be held on November 21st to 23rd 2006 in Montreal, Quebec. The sessions are entitled "Quatre barrières au coaching et solutions pour les contourner" presented by Manon Migner and "RH2 : Le succès de votre processus de planification des effectifs repose sur les individus de votre organisation" presented by Lucie Fortier.
• BCE Elix will be present at CCSF taking place November 13th to 15th, 2006 in Boston, Massachusetts.

For more information feel free to contact us at newsletter@bceelix.com