The Durham Contact Center (DCC), a client support outsourcer, and BCE Elix announce the expansion of DCC’s operations. DCC had an eight-week deadline to expand its capacity to respond to a client request for additional services. BCE Elix helped DCC to leverage IP technology to address this request and used its expertise to set up a technological infrastructure that is scalable and gives DCC flexibility in choosing future sites. This project not only enhanced DCC's technology infrastructure, it also brought 150 jobs to the city of Quinte West. Learn more about how BCE Elix assisted the DCC to meet their changing contact center needs.

Find out how BCE Elix can leverage IP technology in your contact center by emailing a contact center specialist: info@bceelix.com

Click-to-call, the technology that is bridging the gap between online and phone channels, has garnered considerable attention from a range of business. With the click of a button, buyers can be connected immediately from any web site, by telephone, to a contact center agent.

Companies are getting smarter about who visits their web sites and are taking more aggressive steps to optimize their web sites to increase customer loyalty and avoid site abandonment. Companies are also recognizing that an ordinary telephone number on a web site is a blind spot that prevents them from using customer relationship management (CRM) and business intelligence analytics to improve the online sales experience. An increasing number of organizations are using Click-to-call services as a bridge between online and offline channels to address this issue and are experiencing benefits such as increased sales conversion rates and shortened call handle times. Read more about Click-to-call

Try it now! Click below to speak to a contact center specialist about Click-to-call:

BCE Elix Receives Genesys Gold Certification

Events

Bookmark our events page for up-to-date information about webinars and events.

Come visit our BCE Elix representatives at the following BCE Elix sponsored events across North America:

• BCE Elix will be participating in the Call Centre Excellence Site Tour hosted by the Contact Professionals Alliance Inc. (CPA) on August 9th, 2006 in Toronto.
• Attend the BCE Elix session at ICCM Chicago entitled Taking Your Center to the Next Level. ICCM Chicago will be held from August 14th to 16th 2006 at the Navy Pier in Chicago, IL.
• Come visit the Bell Canada and BCE Elix booth at Showcase Ontario from September 25th to 27th 2006 at the Metro Toronto Convention Centre, Toronto, Ontario. Don't forget to attend the BCE Elix session entitled Creating Actionable Intelligence from Public Service Interaction!
• BCE Elix will be present at the Contact Centre Summit taking place October 22nd to 24th, 2006 in Fort Worth, Texas. The unique format offered by the CC Summit is the best way for senior-level executives to meet with industry peers to discuss opportunities, gain up-to-the-minute information from case studies within the industry and to develop or strengthen business relationships.
• Attend the BCE Elix workshop that will take place at ICCM Canada entitled Rating Your Contact Centre. The workshope will take place on October 23rd at 1 pm. ICCM Chicago will be held from October 23rd to 25th 2006 at the Metro Toronto Convetion Centre in Toronto, ON.

For more information feel free to contact us at newsletter@bceelix.com