Knowing how your contact center and people are doing in relation to your overall strategy and business goals sounds simple. In fact, most contact center leaders have a pretty good grasp of the performance management of their business today through enhanced technology, process re-engineering and people management. Where most struggle is in trying to take their center(s) to the next level while managing tight budgets. The good news is that it is possible to grow your business with minimal investment providing you are investing what you have in the right areas with some measurable gains – ROI. When looking at performance management, one of the areas of opportunity is that of Quality Monitoring.

Learn how Quality Monitoring will increase your agent's performance and your ROI by contacting one of our specialists at info@bceelix.com

What is so important about analytics? Employing analytics as an integrated element of your quality and performance solution increases the value of the contact center by refocusing from what is happening, to understanding why it is happening and how to take immediate action. Analytics can provide a holistic view of the enterprise as it pertains to customer-focused operations, such as billing, shipping, marketing or service related issues. Speech analytics applied to call content can provide the intelligence necessary to building effective strategies that can enhance customer loyalty, leverage new revenue opportunities, increase enterprise process efficiencies, enhance self service operations and reduce unnecessary calls.

Speak to one of our contact center specialists at info@bceelix.com about business analytics.

BCE Elix Congratulates Elections Canada on GTEC Bronze Win

Training

BCE Elix has an exciting training curriculum that includes specialized courses for contact center managers and agents. Visit our website for more details.

Events

BCE Elix is proud to sponsor the Young Chamber of Commerce 2006 ARISTA - BMO Bank of Montreal Provincial Competition. We invite you to register or refer a candidate today!

Microsoft CRM 3.0 roadshow -
BCE Elix is happy to be partnering with Genesys in a 10 city U.S. roadshow for the launch of Microsoft CRM 3.0. Check out the cities we are visiting.

Come visit our BCE Elix representatives at the following BCE Elix sponsored events across North America:

• Call Center Demo & Conference
  BCE Elix will be co-presenting the workshop "Improve Your Call Center's Performance One Seat At A Time" at the Call Center Demo & Conference. The conference is held from February 6th to 8th, 2006 in Austin Texas.

For more information feel free to contact us at newsletter@bceelix.com