Are you sure you are doing everything you can to ensure your contact center is running at peak efficiency at all times? The new BCE Elix Remote Monitoring Service monitors your contact center's hardware and software components and applications around the clock, every day of the week, every week of the year. It can identify and rapidly isolate problems so they can be resolved before they affect your center's operations. If you want to find out how you can attain the peace of mind and confidence that come from knowing your entire contact center solution is tested and monitored 24/7 continue reading about Remote Monitoring Services.

Incorporate remote monitoring into your contact centres – contact one of our specialists at: info@bceelix.com

Increasing productivity is a key goal for every contact center manager. You want your agents to be more productive….but how can you push them to achieve more, without being labeled as a slave driver?

Easy. You help them to work smarter, not harder. With the evolution of call center technology, you can easily exceed your current results and maximize your call center’s productivity…. it’s just a matter of learning how. Learn how to work smarter, not harder.

BCE Elix and Upstream Works Announce Relationship Partnership
BCE Elix Sponsors Team for the 2006 Rallye Aïcha des Gazelles

ERMS

Do you have concerns about how your contact centre will react in a crisis situation? Are you looking for something that enables your enterprise to establish and maintain contact with all your stakeholders regardless of the event and its impact on your facilities? The Bell Canada Voice Select™ Emergency Response Management Solution (ERMS) is an enterprise-wide crisis management tool designed to enable your organization to effectively manage and recover from a crisis situation as quickly as possible. Bell’s emergency preparedness solution provides the information required to effectively manage the event from one or more locations, maintain critical time sensitive event logs and status reports, know which stakeholders have been contacted and which were not. Moreover, the solution enables inbound calling for your stakeholders to account for their safety, to get updates on the situation and/or secure instructions as to their next steps.

To find out how your contact centre can benefit from ERMS, contact one of our specialists at info@bceelix.com

Training

BCE Elix has an exciting training curriculum that includes specialized courses for contact center managers and agents. Visit our website for more details.

Events

Congrès de L’Industrie du Centre Contact Clientèle (CLICCC) –
BCE Elix is proud to be the main sponsor of CLICCC 2005, Québec's largest contact centre event, taking place November 8th, 9th and 10th in Montreal. Buy your conference pass today and make it a point to come by the BCE Elix booth. BCE Elix, along with our partners: Avaya, Cisco, Genesys, Gestisoft, IEX, Nortel and Verint, are sharing our expertise in effective and efficient end-to-end contact center operations. It’s not too late to register to attend this great conference. Learn more about CLICCC 2005.

US Seminar Series –
Due to the overwhelming turnout and success of the first road show entitled “Managing Change at your own Pace”, BCE Elix agreed to take part in extending the seminar series with Qwest and Genesys. Cities include Tampa, Seattle, Minneapolis and Omaha. Attendees will discover how to identify strategies that let them manage change at their own pace, utilize existing investments, maximize customer satisfaction, and lower costs without sacrificing organizational control or security. Interested in attending this presentation? It’s not too late to register for this seminar series.

Come visit our BCE Elix representatives at the following BCE Elix sponsored events across North America:

• BCE Elix will be present at the Marcus Evans Contact Center Summit October 9th to 11th in Las Vegas, Nevada
• BCE Elix will be present at the CCSF (Customer Contact Conference) in Scottsdale, Arizona taking place November 7th to 10th. in Scottsdale, Arizona

For more information feel free to contact us at newsletter@bceelix.com