BCE Elix has over 25 years of contact center experience. With a solid and proven methodology, BCE Elix has worked to deliver contact center solutions that make business sense while integrating the latest leading industry products and technologies.
Years of experience have enabled BCE Elix to acquire in-depth expertise in implementing all the different modules and products that a contact center would need, from IVRs and voice self-services using speech recognition, text-to-speech, and VoiceXML, to workforce management, quality monitoring, recording, and reporting. BCE Elix specialists have helped contact centers leverage intelligent routing, an approach that facilitates first call resolution. BCE Elix also possesses know-how and a successful track record in implementing multisite, multimedia, and IP contact centers that leverage best-of-breed tools to maximize customer satisfaction and retention.
Over the years, BCE Elix has worked with a wide range of customers, such as utility companies, insurance firms, financial institutions, government agencies, telecommunications companies and call center outsourcers. Regardless of the industry, BCE Elix has embraced and successfully implemented many technological innovations for numerous clients.
Typical integration services include:
- Analysis
- Project management
- Systems and architecture design
- Deployment planning
- Integration across multiple platforms (PBX, Network)
- Integration with back-end databases and CRM
- ASR (Automatic Speech Recognition) and VoiceXML applications
- IVR integration
- Complete CTI integration
- Knowledge transfer
Our integration services are backed by a strong team of consulting professionals who are extremely knowledgeable about all aspects of contact center operations and the latest technologies available to support them. For a complete contact center offering, our integration services are also backed by training, support, and maintenance services.
BCE Elix offers:
- Experienced systems integrators
- Expertise in delivering contact center solutions with best-of-breed and proven contact center products from established partners
- A fully equipped contact center lab for load testing and quality assurance
- A complete contact center offering that includes consulting, training, and customer support
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