BCE Elix companion products are the result of the extensive experience BCE Elix has acquired over the years in deploying contact center solutions. BCE Elix is always looking for ways to add significant value to these products by simplifying, fine-tuning, and optimizing any contact center deployment of these products. Impresario Web and Presto are the results of these efforts.

Ready to use, BCE Elix Impresario Web is a feature-rich CTI (computer-telephony integration) Web application for agent workstations. Tightly integrated with Genesys and Nortel environments, Impresario Web greatly facilitates and accelerates the deployment of a CTI solution in any contact center environment, no matter how complex. It delivers an immediate return on investment by greatly simplifying the CTI integration of our partners, Genesys and Nortel. In addition, it enables contact centers to provide superior customer service by instantly giving agents essential customer information so that they can offer a fast, clear response to all requests. Impresario Web also offers a module to make online, interactive training and advice available to agents. By making the agents' work easier in this way, Impresario Web increases and significantly improves their productivity and enhances the quality of service offered to customers.

Designed to save time and money, BCE Elix Presto is a selective data collection engine for the Genesys and Nortel environments; it helps administrators to manage detailed reports, by skill or customized, based on standard Genesys or Nortel statistics and call data. The tool gives administrators immediate access to the data required for efficient contact center management while lowering operational costs through increased agent productivity, minimal initial training requirements, and lowered system memory and resource demands.

Presto: The fastest, most efficient, and most cost-effective reporting tool for Genesys and Nortel environments

Impresario Web: A feature-rich CTI Web application agent desktop tightly integrated to Genesys and Nortel environments, designed to enable contact center agents to offer the best customer service possible.

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