BCE Elix Contact Center Solution Specialist
BCE Elix is a leading North American specialist in advanced contact center solutions. Its team of seasoned professionals specializes in contact center operations and infrastructure, and delivers solutions with a strong return on investment. BCE Elix recognizes the importance of understanding its customers’ business challenges, advising them on different contact center trends, and helping them to develop strategies that address their business issues.
Because it is 100 percent focused on delivering the most efficient contact center solutions, BCE Elix has become the trusted advisor to its customers in their strategies and operations.
One-stop shop for Contact Center needs
With an unbiased solution offering, BCE Elix is a single point of contact and offers a portfolio of competitive products with associated professional services and complete end-to-end solutions, whether managed, hosted, or CPE-based (customer premises equipment). Using leading-edge technologies, professional services, and worldwide partners, we empower organizations to maximize customer lifetime value.
BCE Elix’s solutions enable you to manage customer interactions by offering your clients a wide selection of self-service and agent-assisted options that feature state-of-the-art:
- Computer-Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Automated Speech Recognition (ASR)
- Text-to-Speech (TTS)
- Internet (Web, chat, email)
The BCE Elix Professional Services team has the expertise to evaluate your needs and provide a customized solution that supports your contact center strategies. The team’s capabilities cover all key contact center areas, from strategic planning, technology evaluation, implementation, maintenance, and support, to workforce management, training, and optimization.
As a trusted advisor on all major contact centre market trends, BCE Elix will work with you to select the best solution for your business needs while maximizing your current contact center investments.
A Commitment to Excellence
Its consultative and business-centric approach distinguishes BCE Elix's offering. Over the years, BCE Elix has developed an in-depth knowledge of contact center environments. As an organization dedicated to the planning, implementation, and support of state-of-the-art contact center solutions, BCE Elix has put together a team of professionals who possess a thorough knowledge of the issues and challenges facing contact centers. At the core of BCE Elix's achievements is a corporate philosophy that emphasizes the importance of fully understanding a client's needs and business environment before starting an implementation project. The result? Solutions that not only meet, but exceed, the expectations of clients and end users.
Today, BCE Elix counts among its customers such prestigious names as ABN-AMRO, Air Canada, Bell Canada, Bloomberg, City of Montreal, Clarica (SunLife), CP Rail, Desjardins Bank, Duke Power, Ericsson, France Telecom, Gallup, IKEA, JB Hunt, Microcell, NCR, Nortel Networks, Ontario Lottery Corporation, Revenue Canada, SingTel, TECO, Teleglobe, TeleTech, Unisys, Verizon, and Visa.
Partners dedicated to best-of-breed technology
Over the years, BCE Elix has forged strategic alliances to offer complete and practical solutions. Nortel, Cisco, Nuance, and Genesys are only a few of the major manufacturers with whom BCE Elix has partnered. Business and technology partners are carefully chosen to provide the innovative products and services required for high-quality computer-telephony solutions. Skilled, unbiased BCE Elix contact center experts can use these solutions and tailor them to fit each company's stage of evolution.
As your solutions partner, BCE Elix puts its team of experts at your disposal to help you create a contact center that offers premium customer service and improves your company's bottom line. Because its focus is on helping organizations to understand and manage customer interactions more efficiently and to increase agent productivity, which result in increased profitability and customer loyalty, BCE Elix is the partner of choice for your contact center operations and implementation requirements.
For more information, please fill out our Information Request Form
