“Contact centers are looking to invest in software technologies which improve customer service, increase automation, integrate channels, assist sales, and segment customers. Businesses are realizing the importance of maximizing lifetime customer value and are spending considerable sums on implementing technologies that enable them to do this.”
Datamonitor, “Contact Center Voice Technologies”, July 2000

After numerous implementations of the most advanced technologies for contact centers, BCE Elix is considered by many to be an undisputed leader in this field. In our opinion, however, a successful implementation of the newest technologies does not necessarily guarantee success.

That is why our skilled business analysts will carefully select and implement the right technologies to provide solutions that are tailored to your specific business needs. Most of BCE Elix's customers will agree that our key differentiator is our ability to first fully understand the new business requirements, and then translate these into a technical and viable solution.

So, whether you operate a traditional telephony-centric call center, or a multimedia contact center that integrates contact technologies such as e-mail, Web chat and Web page synchronization to telephony features, BCE Elix can help you.

Our success as an integrator is attributable in part to the ease with which we can complete large projects on time and on budget. Over the years, BCE Elix has adopted a methodology and developed the expertise that are important factors in ensuring the success of our deliveries.