BCE Elix has earned the reputation of being a renowned specialist in the planning, implementation, and support of the state-of-the-art contact center applications that are at the core of our clients' operations. Our solid and unparalleled expertise in contact center technology is a key success factor in all our consulting mandates.

Why turn to our team of professional advisors? Quite frankly, we’ve been there. We know firsthand the issues, the pressures, the constraints—staff, technology and budgets—the goals, and the needs of today’s contact centers. We know through personal experience what works and what doesn’t, and that knowledge stays current because we use our own contact centers as “living labs”. No other company out there today can match or deliver that direct level of expertise.

Given that our contact centers are also faced with many of the same challenges, from process improvements to cost-to-profit center transitions and everything in between, our mandate is to show you how to make your contact center work for you.

Making Your Contact Center Work for You
Our distinctive affiliation with Bell Canada gives us full access to the resources and buying power of the largest telecommunications service provider in Canada. Additionally, our team of advisors has the distinct advantage of being able to provide hands-on, high-level expertise and product-neutral advice. We are ready to share our exclusive combination of personal experience and industry benchmarks that have been gathered from real-life projects in leading North American contact centers. In other words, we bring you the best of all worlds while maintaining objectivity. By doing so, we maintain our position as independent advisors. Our goal is to provide as much support as you deem appropriate while these recommendations are implemented. Whatever your needs, we are committed to making your contact center work for you.

Banking on Experience
Through our experience, we have come to recognize that People, Process, Strategy, and Technology are the key factors that drive contact center success.

Understanding where an organization is on its journey of evolution begins with an assessment. For BCE Elix, that assessment capability is one of our most noteworthy service differentiators. Based on our own experience, we know that all facets of the contact center are interrelated and dynamic—a continuous circle, where a change in one facet will affect the equilibrium of the whole.

BCE Elix can help you evalute your contact center performance in these five areas
Assessments
Strategy
People
Process
Technology

For more information, you can either fill out the information request form, or email Erika Van Noort.