CCXML, or Call Control eXtensible Markup Language, is an XML-based language designed to complement VoiceXML by providing call control (setup, monitoring, and tear down) functionality. CCXML does not require VoiceXML for its implementation, and can be integrated with other, traditional IVR systems.

CCXML allows businesses to leverage the strength of Web platforms and technologies to control calls across telephony platforms. Because it merges telephony and Web interactions, CCXML allows more interactions to be handled more efficiently. With its flexibility and features such as support for multi-party conferencing, the ability to give each active call leg its own dedicated VoiceXML interpreter, sophisticated multiple-call handling and control (including the ability to place outbound calls), and the ability to receive events and messages from external entities, CCXML is perfectly positioned to allow application developers and enterprises to participate in and foster the growth of the voice Web.

The integration of CCXML into an IVR system, with or without VoiceXML, offers the following benefits:

• Non-proprietary enhanced call control for all voice-enabled applications
• Faster development time saves money
• Follow me, find me applications allow you and your employees to be reached with one call
• Call back feature enhances promotions and campaigns

Find out more about how to leverage CCXML in your organization by contacting us.