The outbound dialing solution gives contact center managers the tools to proactively contact customers in order to drive sales and improve customer satisfaction. The solution allows seamless delivery of automatically dialed calls to agents to maximize resources and productivity.
With the outbound dialing solution, contact center managers just need to select specific criteria such as name, area code, profile, and past purchases; calling lists are generated from the organization’s customer database. The solution allows for the simultaneous execution of multiple campaigns and the creation of multiple calling lists for the same campaigns as desired. The solution is tightly integrated to the overall contact center infrastructure solution; therefore, calling lists and outbound campaigns are dynamically updated, as is the centralized contact center database. Furthermore, the BCE Elix outbound dialing solution offering can be implemented across multiple contact center sites because all agents at all sites are treated as belonging to one virtual contact center in order to optimize the resources for outbound campaigns.
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