2 days - Symposium Express
5 days - Symposium Server

This workshop prepares you to apply the "best practices" of today's contact centers through Symposium's enabling capabilities. It will teach you which Symposium reports you should focus on and why. You will learn how to easily and purposefully use the enhanced management reports to fully leverage your Symposium technology investment.

The Symposium Performance package is all about value. Along with improved functionality, your new Symposium solution gives you enhanced management reporting. But the best features, functionality, and reporting in the world are only of real value if you and your people know how to use them to:

• Improve productivity
• Lower costs
• Enhance customer relationships
• Make better strategic and tactical decisions
• Accomplish your business objectives

The Symposium Performance Package wraps an interactive workshop around your Nortel Symposium technology. This workshop will equip you and your people to manage your contact centre performance more effectively by using, among other things, the Symposium reports we have developed.

The following topics are addresses froma Symposium perspective:

• Applying the "best practices" of today's contact centers through Symposium's enabling capabilities.
• Identifying what Symposium reports you should focus on - and why.
• Measuring productivity by looking at what to measure and why
• Looking at quality and what happens between the hello and the goodbye
• Improving the performance of your representatives
• Managing service levels and your customers' wait time
• More details

Our BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize this workshop or any of our other offerings to meet your specific needs and give you the tools to improve performance and results.

To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com.

$3,000.00 per Symposium Express Workshop
$10,000.00 per Symposium Server Workshop

Note:
The content is the same for both workshops; however, the 5-day workshop goes into more depth in each area; analyzing the data, providing training on the excel templates for productivity and Service Level Management, Quality Call Calibration, etc. The workshop can be customized to meet individual customer needs.