Contact Centre Sales Skills

Duration

1 day


Objectives

In this workshop agents will learn the consultative sales call flow strategy, the skills and behaviors required to be successful at consultative selling, and much more.


Description

Are you looking for increased sales results and productivity from your contact center’s inbound and outbound sales representatives? Invest in agent sales training!


What topics are covered?

  • The consultative sales call flow strategy
  • Skills and behaviors required to be successful at consultative selling
  • Steps to identifying buying motives and triggers
  • How to effectively apply their product knowledge during a sales call
  • How to use benefits, advantages, and features to recommend solutions and techniques for neutralizing objections
  • Effective techniques for closing the sale


Registration

Our BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize this workshop or any of our other offerings to meet your specific needs and give you the tools to improve performance and results.

To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com.



Course Fees

Dedicated Sessions:
$2,295.00 per session based on 12 attendees.
Additional attendees to a maximum of 15 per session, $ 200.00 per attendee.

Customized Sessions:
Same price as dedicated plus $195.00 per hour or $1500.00 per day in customization fees.

 


 


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