Contact Centre managers are responsible for motivating, coaching, and developing their agents as well as ensuring the efficiency and cost effectiveness of the entire operation, which includes: hiring and selecting staff, scheduling to call load, and technology implementation. They play a critical role.
What Courses Do We Offer?
The BCE Elix Contact Centre Solutions team wants to ensure your satisfaction. We will be pleased to customize workshops or any of our offerings to meet your specific needs and give you the tools to improve performance and results.
To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com
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