Description
Reducing customer wait time is the challenge that faces every busy contact centre operation. Long waits result in poor customer service and lost revenue, directly affecting your business's profitability.
The BCE Elix Service Level Management workshop will give you the management tools necessary to implement specific action plans that will improve customer satisfaction and increase sales opportunities.
A Service Level Management Certificate will be awarded upon the successful completion of the workshop. Participants also receive a workbook of the material covered, and software to use to graphically portray and analyz their own contact centre's service level measurements.
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