Advanced Inbound Selling Skills

Duration

2 days


Objectives

This workshop is designed to further develop the skills of experienced contact centre agents.


Description

When a new or existing customer initiates a call to your business, whether it's to make a general inquiry or to request service assistance, the inbound call presents a unique opportunity for your contact centre agent to generate a sale.

The Advanced Inbound Selling Skills workshop will improve your contact centre agents' confidence and stretch their "comfort zone" when selling on an inbound call, resulting in a measurable increase in your company's revenue. No more missed sales opportunities!



What topics are covered?

  • Listening and questioning techniques for uncovering sales possibilities
  • Effective opening statements to move the inbound service call in a sales direction
  • The importance of identifying customer benefits when making a recommendation
  • How to cross-sell and up-sell effectively
  • Overcoming customer concerns
  • More details


Registration

Our BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize this workshop or any of our other offerings to meet your specific needs and give you the tools to improve performance and results.

To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com.



Course Fees

Dedicated Sessions:
$6.995.00 per session based on 12 attendees.
Additional attendees to a maximum of 15 per session, $ 200.00 per attendee.

Customized Sessions:
Same price as dedicated plus $195.00 per hour or $1500.00 per day in customization fees.

 


 


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