Hiring and Selection

Duration

1 day


Objectives

Our Hiring and Selection Management workshop will introduce you to a proven selection system for hiring new agents.


Description

WANTED: energetic, enthusiastic, self-motivated individuals with strong people skills, demonstrated sales ability, excellent communication skills, and who are computer literate, to work in a fast-paced, customer-focused contact centre operation.

Your contact centre agents are your organization's most valuable resource. Selecting the right people to represent your company, establish long-term customer relationships and effectively promote your products and services is essential to achieving your strategic business objectives.

Selecting and hiring the right people with the right attitude and skills will ultimately result in reduced turnover, enhanced employee satisfaction, and maximized productivity and profitability, thus improving the overall performance and cost effectiveness of your contact centre operations.



What topics are covered?

  • Developing a contact centre agent profile by using a list of core competencies required for the job
  • Innovative recruiting methods
  • Steps of the selection process including:
    • Résumé screening
    • Conducting an effective interview
    • Selecting the best candidate to meet your business requirements


  • Registration

    Our BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize this workshop or any of our other offerings to meet your specific needs and give you the tools to improve performance and results.

    To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com.



    Course Fees

    Dedicated Sessions:
    $2,995.00 per session based on 12 attendees.
    Additional attendees to a maximum of 15 per session, $ 200.00 per attendee.

    Customized Sessions:
    Same price as dedicated plus $195.00 per hour or $1500.00 per day in customization fees.



     



     


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