Collecting Overdue Accounts

Duration

1 day


Objectives

This workshop examines the attitudes and practices of highly successful collection agents and identifies proven techniques for selling the benefits of timely payment.


Description

Collecting overdue accounts is a specialized discipline within your contact centre. The skills required to perform this key function successfully differ greatly from those of the contact centre sales, customer service, or help desk agent; the collections call presents unique challenges for your contact centre agent. The Collecting Overdue Accounts workshop will give your agents the skills needed to successfully collect customer payments, thus improving your organization's cash flow.


What topics are covered?

  • Importance of planning and preparing a call strategy
  • Effective techniques to be used when asking for payment; the call to action
  • Methods for handling excuses or reasons for non-payment
  • Techniques for managing anger from a personal and customer perspective
  • Methods for overcoming frustration, call reluctance, and stress


Registration

Our BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize this workshop or any of our other offerings to meet your specific needs and give you the tools to improve performance and results.

To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com.



Course Fees

Dedicated Sessions:
$2,295.00 per session based on 12 attendees.
Additional attendees to a maximum of 15 per session, $ 200.00 per attendee.

Customized Sessions:
Same price as dedicated plus $195.00 per hour or $1500.00 per day in customization fees.

 


 


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