Coaching for Results

Duration

2 days


Objectives

This workshop provides you with the tools and techniques needed to motivate and inspire your employees, gain their commitment to the coaching process, and implement action plans for improved performance.


Description

Motivation and skills development are two key factors that directly affect the productivity of your contact centre agents, their loyalty to your organization, and their commitment to achieving your business objectives.


What topics are covered?

  • The four-step "Coaching Continuum" process
  • Tools and techniques that will enhance your coaching sessions and fine-tune your communication skills
  • What's required to gain an ongoing commitment to the coaching process from both manager and employee and how to maximize effect on performance
  • More details


Registration

Our BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize this workshop or any of our other offerings to meet your specific needs and give you the tools to improve performance and results.

To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com.



Course Fees

Dedicated Sessions:
$6,995.00 per session based on 12 attendees.
Additional attendees to a maximum of 15 per session, $ 200.00 per attendee.

Customized Sessions:
Same price as dedicated plus $195.00 per hour or $1500.00 per day in customization fees.

 


 


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