Designed for new contact centre agents, or as a refresher for your existing ones, our workshops will develop your inbound and outbound agents' communication, customer service, and sales skills, thus increasing their overall effectiveness and efficiency.

BCE Elix Contact Centre Solutions' Agent Training workshops provide your agents with the basic skills required to resolve customer problems, uncover opportunities, and up-sell or cross-sell to meet and exceed customers' expectations and increase your organization's profitability.

What Courses Do We Offer?

• Advanced Inbound Selling Skills
• Advanced Outbound Selling Skills
• Collecting Overdue Accounts
• Contact Center Sales Skills
• Effective Listening Skills
• Excellence in Customer Service
• Telephone Etiquette
• Handling Difficult Customers
• Customer Service Skills for Help Desk Professionals

The BCE Elix Contact Centre Solutions Team wants to ensure your satisfaction. We will be pleased to customize workshops or any of our offerings to meet your specific needs and give you the tools to improve performance and results.

To register online click here. For more information call: 1-866-348-5502 or email us at infotraining@bceelix.com