BCE Elix Recognized by Cisco
September 20, 2006
Contact Center World; TMCNet; CanadaIT; CRMXchange; VoIP News; PRWeb; YahooFinance; First National Bank; Red Orbit; Topix; ...
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BCE Elix Receives Genesys Gold Certification
June 9, 2006
TMCNet; Contact Center World; CanadaIT; Broadband Wireless Exchange; Pajamas Media; Yahoo! Finance; Netstumbler.com; Sys-con Canada;...
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Call centres can anticipate your needsHelp desk tracks your browsing. Customers will get help they need faster, inventors of the new technology say
May 19, 2006
The Montreal Gazette
Roberto Rocha
A customer-service clerk who knows exactly what you need sounds like science fiction, but...
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